F&P Healthcare
Device Manager

This page outlines information about the data generated by the F&P Healthcare Device Manager application, as a related service to the Airvo^TM 3 and myAirvo^TM 3 devices, and how a user may access, retrieve and erase this data.

What data does F&P Healthcare Device Manager receive from the Airvo 3 and myAirvo 3 devices?

For the Airvo 3 device, please see the list of data generated here.  

For the myAirvo 3 device, please see the list of data generated here. Please note that the F&P Healthcare Device Manager does not receive the additional data a patient can consent to provide from their myAirvo 3 device.

Estimated volume of Airvo 3 and myAirvo 3 device data that F&P Healthcare Device Manager will receive and frequency of collection

In one session about <25MB of investigative data will be received per device, which will include about 1KB of battery data and less than 1 KB of device identification information.  

Data is only collected when an Airvo 3 or myAirvo 3 device is connected to F&P Healthcare Device Manager.

How can a user access or retrieve Airvo 3 or myAirvo 3 data that is obtained through F&P Healthcare Device Manager?

Limited data is available to view directly through F&P Healthcare Device Manager (eg serial number, firmware version, model). Otherwise, you can request a copy through the Data Hub website form.

F&P's data storage arrangements relating to Airvo 3 and myAirvo 3 data received through F&P Healthcare Data Manager and duration of retention

This data is securely stored in the Microsoft Azure environment and retained for ten (10) years.

What data does F&P Healthcare Device Manager generate?

F&P Healthcare Device Manager generates usage logs from your use of F&P Healthcare Device Manager, including user-triggered events, timing of firmware transfers, maintenance history, firmware update results and authentication tokens.

Estimated volume of F&P Healthcare Device Manager data being generated

F&P Healthcare Device Manager generates approximately 1 MB of data per session, depending on use of the device and how long your session is.

How can a user access or retrieve the data for F&P Healthcare Device Manager?

Some of this data is stored locally and only available to view directly through F&P Healthcare Device Manager, such as maintenance history.

You can request a copy of other F&P Healthcare Device Manager data, including usage logs, through the Data Hub website form.

F&P's data storage arrangements relating to F&P Healthcare Device Manager data and duration of retention

Where Fisher & Paykel Healthcare receives the data, it is securely stored in the Microsoft Azure environment for up to 3 months.

How does Fisher & Paykel Healthcare use the data from F&P Healthcare Device Manager? 

Fisher & Paykel Healthcare uses the data to provide software updates, monitoring and maintenance updates, to review device performance and to allow for device software traceability and version control.   The data is also used to troubleshoot and investigate issues with F&P Healthcare Device Manager and improve its offering. 

This data is used by Fisher & Paykel Healthcare Limited located at 15 Maurice Paykel Place, East Tāmaki, Auckland, New Zealand.

Will third parties also access the data for these purposes?  

Fisher & Paykel Healthcare does not make the F&P Healthcare Device Manager data available to third parties.

How can I contact F&P about this data? How can I request that the data is shared with a third party, and if applicable, end the data sharing?

You can contact Fisher & Paykel Healthcare through the Data Hub website form.

Trade secrets contained in the data collected

Fisher & Paykel Healthcare is the holder of any trade secrets contained in the Airvo 3 and myAirvo 3 data.

Contractual arrangements between the user and Fisher & Paykel Healthcare

It is optional to use F&P Healthcare Device Manager. Your contract with Fisher & Paykel Healthcare begins when you accept the F&P Healthcare Device Manager terms and conditions.  You can access those terms in the Help menu of F&P Healthcare Device Manager. You can cancel your use of F&P Healthcare Device Manager at any time by deleting the F&P Healthcare Device Manager application from your device. You may also request that we deactivate your access to your F&P Healthcare Device Manager account at any time.

This page was last updated on 12 September 2025. Airvo and myAirvo are trade marks of Fisher & Paykel Healthcare Limited