Our products fall into two main categories: hospital devices and homecare devices. Hospital devices are generally multi-user devices that do not collect any identifiable information. These devices collect anonymised operational data only. Homecare devices generally relate to single-user owned medical devices that can be used in the personal home and may collect end user health information which is stored on the device.
2.1 What we collect
Our hospital devices generally collect anonymised health information for multiple individuals and do not record identifiable personal information. The devices may log operating data such as temperatures, air flows and device alarms. This information will not be collected by F&P Healthcare alongside any personally identifiable information or matched to other identifiable records.
Our monitored homecare devices collect health information from end users while they are using their device at home. They record health and medical information relating to the efficacy of an end user’s therapy which may be shared with their authorised healthcare professional or homecare provider or sleep laboratory (collectively known as “Healthcare Providers
If you are an end user, we may collect your personal information to assist effective use of your monitored homecare device. Your Healthcare Provider will assist you to register your device on our InfoSmart Web™ web-based software platform. The information we collect during the registration process may include your name, contact details, date of birth, phone number, email address, login details, IP address, your device’s serial number, personalised settings and the date your device was set up. This information will be linked with the health information collected by the monitored homecare device. After your device is registered for use with InfoSmart Web, if you consent, data relating to the usage of your device and the efficacy of your therapy will be collected and stored. This data will include health information, such as times and dates of use of your monitored homecare device, personalised settings, details of mask leak and other sleep therapy information, including your sleep hours and your Apnoea Hypopnea Index.
You may also download and use the F&P SleepStyle™ mobile phone application to access and view your personal information, usage of the device and efficacy of the therapy which is held on the InfoSmart Web platform. When you choose to download F&P Sleepstyle, we will request that you provide us with your identity and contact information, serial number of your device and details of your mask. You will also be asked to create a username and password to access your account in the application. You can also choose to subscribe to our email marketing lists through the application and provide your preferences and interests so that we can send you email communication that you are interested in.
2.2 Why we need to collect it
We collect anonymised health information relating to our hospital devices for diagnostic purposes only and to provide medical therapies. The information collected on F&P Healthcare hospital devices is only kept for a limited period before being automatically deleted on each device.
We collect your personal information relating to monitored homecare devices to ensure the efficacy of your device and your treatment as part of the therapy treatment you have requested from your Healthcare Provider. We may also collect and process information for the purpose of providing your Healthcare Provider with the InfoSmart Web platform, providing you with the F&P SleepStyle mobile phone application, and any other information or services we make available to you via the F&P SleepStyle mobile phone application.
2.3 How we collect and use it
Information is generated and collected by the hospital device itself for diagnostic purposes only. The anonymised information that may be logged on any of our devices will be automatically deleted within 2-3 days. Diagnostic information generated on the hospital device can be downloaded onto a USB device (the process is password protected) for use by Healthcare Providers.
End user information collected in relation to a monitored homecare device may be collected through your interactions with your Healthcare Provider, through InfoSmart Web, through the device modem, a USB connected to the device or through the F&P SleepStyle mobile phone application. If you are an end user, we use your therapy information to inform your Healthcare Provider with information about the usage and efficacy of your treatment. Your contact, heath, device and account information is stored and managed by F&P Healthcare. Information uploaded to InfoSmart Web and the F&P SleepStyle mobile phone application will be encrypted in transit and storage.
Your personal information will be held in secure servers in New Zealand, the European Union (the Netherlands or France) or the United States of America (depending on local laws and requirements). We will only retain your information for as long as necessary to fulfil the purposes for which the information was initially collected. We will delete your information once your account becomes inactive.
2.4 What we share
The information recorded on our hospital devices are used and shared by our customers to effectively treat end users. Healthcare Providers may provide details of hospital devices and its diagnostic information to F&P Healthcare alongside identifiable personal information for post market monitoring, product support and complaint information. For more information on how we collect post market monitoring information, please see the Customer Care section of this statement.
If you are an end user using our monitored homecare products, we may share your medical device and health information with your authorised Healthcare Providers so that they can provide you with the health treatment and services you have requested. In some cases, we may also share information with your insurers as required by your insurer to enable payments to be made for the use of your device. All insurer authorisation requests are vetted and an identification process is followed before an insurer of a Healthcare Provider is approved through InfoSmart Web.
It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary.
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at firstname.lastname@example.org