Global
Privacy Statement

1.1 What we collect

We may collect your identification and contact information if you are a Customer, such as your name, email address, phone number, customer code, delivery address and invoice address to facilitate the requested sale and distribution of our products and services. For Customers who represent or act on behalf of a business or organisation, the contact information we collect will generally be your business email, phone and address. We may also collect information about your role and notes relevant to past and present inquiries and sales from you. To facilitate the payment of products and services, we may collect Customers’ financial information such as bank details, creditworthiness, credit limits, payment terms, tax jurisdiction etc.

F&P Healthcare largely operates business to business sales and distributions to Customers who provide our services and products to End-users. However, we may distribute some products directly to End-users in some instances and may collect and process End-user information, in each case as a service to our Customers. Therefore, we may collect End-user contact information, such as email, phone, home or postal address, and financial information relating to payment to sell and deliver to End-users directly.

1.2 Why we need to collect it

We collect your personal information to provide the products or services you request, maintain our Customer relationships and respond to Customer inquiries. We also collect this information to comply with our financial reporting and accounting obligations, including the management of invoices and recovery of debt.

1.3 How we collect and use it

We generally collect this personal information directly from you as a Customer during your interaction with F&P Healthcare, through contact forms on our website, or events and conferences F&P Healthcare are involved with. However, we may also collect your information through our affiliated sales partners which our Customers may liaise with. 

We use your personal information to process requested quotes and sales orders, to supply and deliver to you the products and services you requested, keep a record of our Customers’ purchase history, to respond to Customer queries, to maintain business relationships, and to perform any other legal and contractual obligations we may have.

We endeavour to keep personal information collected under a contract for 7 years after the term of the contractual relationship or as long as required to comply with our legal obligations or support our necessary business interests.

1.4 What we share

We may share your personal information within F&P Healthcare and our F&P Healthcare entities to provide you with the products and services you requested, for Customer support, sales and distribution support, supply chain activities and reporting. We also may need to share some of your contact information with our third party Distributors, service providers, delivery services and freight companies. We do not sell your personal information to any third parties.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

Our products fall into two main categories: hospital devices and homecare devices. Hospital devices are generally multi-user devices that do not collect any identifiable information. These devices collect anonymised operational data only. Homecare devices generally relate to single-user owned medical devices that can be used in the personal home and may collect End-user health information which is stored on the device.

2.1 What we collect

Our hospital devices generally collect anonymised health information for multiple individuals and do not record identifiable personal information. The devices may log operating data such as temperatures, air flows and device alarms. This information will not be collected by F&P Healthcare alongside any personally identifiable information or matched to other identifiable records.

Our monitored homecare devices collect health information from End-users while they are using their device at home. They record health and medical information relating to the efficacy of an End-user’s therapy which may be shared with their authorised Healthcare Professional or homecare provider or sleep laboratory (collectively known as “Healthcare Providers”).

If you are an End-user, we may collect your personal information to assist effective use of your monitored homecare device. Your Healthcare Provider will assist you to register your device on our InfoSmart Web™ web-based software platform. The information we collect during the registration process may include your name, contact details, date of birth, phone number, email address, login details, IP address, your device’s serial number, personalised settings and the date your device was set up. This information will be linked with the health information collected by the monitored homecare device. After your device is registered for use with InfoSmart Web, if you consent, data relating to the usage of your device and the efficacy of your therapy will be collected and stored. This data will include health information, such as times and dates of use of your monitored homecare device, personalised settings, details of mask leak and other sleep therapy information, including your sleep hours and your Apnoea Hypopnea Index.

You may also download and use the F&P SleepStyle™ mobile phone application to access and view your personal information, usage of the device and efficacy of the therapy which is held on the InfoSmart Web platform. When you choose to download F&P Sleepstyle, we will request that you provide us with your identity and contact information, serial number of your device and details of your mask. You will also be asked to create a username and password to access your account in the application. You can also choose to subscribe to our email marketing lists through the application and provide your preferences and interests so that we can send you email communication that you are interested in.

2.2 Why we need to collect it

We collect anonymised health information relating to our hospital devices for diagnostic purposes only and to provide medical therapies. The information collected on F&P Healthcare hospital devices is only kept for a limited period before being automatically deleted on each device.

We collect your personal information relating to monitored homecare devices to ensure the efficacy of your device and your treatment as part of the therapy treatment you have requested from your Healthcare Provider. We may also collect and process information for the purpose of providing your Healthcare Provider with the InfoSmart Web platform, providing you with the F&P SleepStyle mobile phone application, and any other information or services we make available to you via the F&P SleepStyle mobile phone application.

2.3 How we collect and use it

Information is generated and collected by the hospital device itself for diagnostic purposes only. The anonymised information that may be logged on any of our devices will be automatically deleted within 2-3 days. Diagnostic information generated on the hospital device can be downloaded onto a USB device (the process is password protected) for use by Healthcare Providers.

End-user information collected in relation to a monitored homecare device may be collected through your interactions with your Healthcare Provider, through InfoSmart Web, through the device modem, a USB connected to the device or through the F&P SleepStyle mobile phone application. If you are an End-user, we use your therapy information to inform your Healthcare Provider with information about the usage and efficacy of your treatment. Your contact, health, device and account information is stored and managed by F&P Healthcare. Information uploaded to InfoSmart Web and the F&P SleepStyle mobile phone application will be encrypted in transit and storage.

Your personal information will be held in secure servers according to applicable laws and requirements including, but not limited to, France, the Netherlands, Japan, Australia and New Zealand. We will only retain your information for as long as necessary to fulfil the purposes for which the information was initially collected. We will delete your information once your account becomes inactive.

2.4 What we share

The information recorded on our hospital devices are used and shared by our Customers to effectively treat End-users. Healthcare Providers may provide details of hospital devices and its diagnostic information to F&P Healthcare alongside identifiable personal information for post market monitoring, product support and complaint information. For more information on how we collect post market monitoring information, please see the Customer Care section of this statement.

If you are an End-user using our monitored homecare products, we may share your medical device and health information with your authorised Healthcare Providers so that they can provide you with the health treatment and services you have requested. In some cases, we may also share information with your insurers as required by your insurer to enable payments to be made for the use of your device. All insurer authorisation requests are vetted and an identification process is followed before an insurer of a Healthcare Provider is approved through InfoSmart Web. We do not sell your personal information to any third parties.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

3.1 What we collect

InfoSmart Web is an online platform that allows authorised Healthcare Professionals, homecare providers or sleep laboratory (collectively known as “Healthcare Providers”) to access and view their End-users’ therapy information related to their use of our monitored healthcare devices.

If you are a Healthcare Provider registering to use the InfoSmart Web platform, we will collect your contact and login information in order to create an account. If you are an End-user, we will collect and process your personal information on behalf of your authorised Healthcare Provider(s). This information may include name and contact information, national health identifiers, device information, medical therapy progress, medical/health monitoring, therapy history and lifestyle information.

3.2 Why we need to collect it

We collect Healthcare Provider and End-user personal information to provide you with InfoSmart Web services. To provide an account, we need to collect and store End-user information relating to the End-user’s name, contact information, device information and therapy details. Information relating to the use of the monitored homecare device is collected to ensure the efficacy of the monitored homecare device and therapy treatment to provide Healthcare Providers with information relevant to providing End-users with requested healthcare services.

3.3 How we collect and use it

We collect End-users’ personal information from their authorised Healthcare Providers, as they interact with the F&P SleepStyle mobile application, through the Infosmart Web platform, and our monitored homecare devices. Information collected by F&P Healthcare monitored homecare devices are transmitted to InfoSmart Web electronically or directly from the device using its USB data transfer functionality. We may also collect and use information relating to your preferences and interests in order to provide you with marketing communication that you have requested through the F&P SleepStyle application. Personal information is kept for as long as necessary to provide the services requested from F&P Healthcare and to comply with our legal obligations.

Your personal information will be held in secure servers according to applicable laws and requirements including, but not limited to, France, the Netherlands, Japan, Australia and New Zealand. We will only retain your information for as long as necessary to fulfil the purposes for which the information was initially collected. We will delete your information once your account becomes inactive.

3.4 What we share

We may share End-users’ personal information with their authorised Healthcare Provider(s) as part of the healthcare services they have requested from them. In some cases, we may also share information with your insurers as required by your insurer to enable payments to be made for the use of your device. All insurer authorisation requests are vetted and an identification process is followed before an insurer of a Healthcare Provider is approved through the InfoSmart Web. We do not sell your personal information to any third parties.

We may also share your personal information within our F&P Healthcare entities for InfoSmart Web service provisioning and support, Customer support, and to enable effective management and efficacy of our monitored homecare devices and therapies in order to provide you with the products and services you requested.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary.

For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

4.1 What we collect

We may collect personal information you provide us with as a Customer to register an account to access our learning program and materials, including your name, email, role/time and place of work. We may collect information about your learning progress, use of the learning platform, any feedback you provide us and any other interactions with us relating to our training and education services.

4.2 Why we need to collect it

We need to collect your personal information to register the account you requested and to provide you with relevant learning and educational services and resources. We provide these services and resources for our Customers to help them feel more comfortable using our products and to help ensure products are correctly set up for their intended use.

4.3 How we collect and use it

We collect your personal information through our online learning platforms, feedback you provide directly to us through our website or interactions with F&P Healthcare representatives. We use your personal information to provide you with an account for our online training and education services, provide effective learning and education experiences and provide training and education support. We may use information about your learning progress, use of the learning platform, feedback you provide us and interactions with us to improve our services and provide more relevant, effective training and education content.

We will generally retain your personal information for 2 years after you complete our online or mobile training or education products or services. For ongoing training and education support provided for F&P Healthcare products purchased, we may retain information relating to your training or education as a Customer employee for up to 7 years as part of our Customer records.

4.4 What we may share

We may share your personal information Healthcare Provider or your employer. We may also share your personal information within our F&P Healthcare entities for training and education service provisioning and support in order to provide you with the products and services you requested. In some circumstances, we may also share information with service providers who help support us to provide or onboard you, your customers or employees to use our training and education services. We do not sell your personal information to any third parties.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

5.1 What we collect

To provide our customer care services, we may collect your personal contact information such as your name, email address, phone number, city, zip code and country of residence. If you contact Customer Care on behalf of your employer, we will collect information about your place of work, your role, specialty and reason(s) for contacting us.

For support relating to product use and incidents, we may also collect End-user information including name, age, contact information (e.g. email, phone, address), information about lifestyle, medical or health conditions before and after product incident, pathology, specialist reports and images, video and audio relating to the applicable product, End-user or Customer and reported incident. We may also collect information you share about your experience with our products publicly online or in other media.

5.2 Why we need to collect it

We collect your personal information to ensure timely response to Customer or End-user feedback, complaints or inquiries you may have. We monitor post-market feedback and incidents on our products to identify whether product issues may exist that require a recall, for areas of product improvement and to comply with our legal obligations as a medical device provider.

5.3 How we collect and use it

We may collect your personal information directly from our interactions with you or through our F&P Healthcare representatives, our product and distributor enquiry forms, contact forms on our website, or any other interaction you have with us through email, post or telephone.

Generally, we collect and use personal information to identify, investigate and/or report product incidents to relevant authorities and comply with our regulatory and legal obligations. We may also use your information to contact you regarding complaints or queries you have submitted to F&P Healthcare. We will retain your information for as long as necessary to answer your queries and to comply with any regulatory or legal obligations.

If you participate in any of our surveys or provide us any feedback, we use your personal information for product development, product improvement and Customer support. If you provide personally identifiable information or contact information, we may use your information to respond to requests and meet our legal or regulatory obligations.

5.4 What we share

We share your personal information internally to manage feedback, complaints and inquiries you may have. We may share information with other F&P Healthcare entities for support, to manage product investigations, for reporting and support to manage our compliance obligations. We do not sell your personal information to any third parties.

It is also possible we may need to disclose some personal information to various regulatory bodies, law enforcement bodies or government agencies to meet our legal and regulatory obligations. When this happens, we are careful to make sure that this is both lawful and necessary.

For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

6.1 What we collect

F&P Healthcare hosts and sponsors educational events throughout the year. These include in-person conferences and education events around the globe. If you register for these events, we may collect your name, email address and contact information to provide access, catering and updates about the event. For some educational events which are eligible for continuing professional education (CPE) credit, we may collect your necessary industry or professional membership details to administer this. We may also ask for your relevant dietary requirements or special assistance needs to cater the event. This may infer, or reveal, information about your health or religious, political or philosophical beliefs.

If F&P Healthcare attends an event or conference provided by a third party, we may receive your name, role, organisation and contact information as an attendee if you have authorised the third party to share it with us. We may also receive your industry or professional membership details. Otherwise, we may request this from you during the event. During or after the event or conference, we may use this information for your feedback about the event you participated in, to provide additional information requested or ask if you are interested in learning more from us, or administer CPE credits.

6.2 Why we need to collect it

We need to collect your personal information to register your interest and attendance in our events or conferences, to provide you relevant information about the event, further information you requested or which we believe you would find relevant. If you choose, we collect information relating to your dietary requirements or special assistance needs to ensure we can appropriately cater for you and provide an enjoyable experience.

We may collect your information to request your feedback about our event, products or services or to provide the opportunity to receive educational and marketing information that may be of interest to you.

6.3 How we collect and use it

We may collect your registration information through your F&P Healthcare representatives or Clinical Educators, through an online events portal, over the phone or by email. We may use trusted third party tools to facilitate this. We collect your information to register you for the event, to provide you with information and services associated with the event, and request feedback. In some cases, we may receive your information from third party events providers who you have authorised to share your information with us.

We use your feedback to identify whether we can improve our events next time, for product improvement, product development and Customer support. We may use your name and contact information to provide additional information we believe is relevant to you after the event, or a one-off opportunity to receive educational and marketing information that may be of interest to you.

We store your information in our database(s) and third party technology platforms on the cloud. We will endeavour to retain your information up to 7 years to support record keeping relating to CPE training or other education services we may provide, unless otherwise agreed with education organisers.

6.4 What we share

Your information will only be shared within F&P Healthcare and with our relevant trusted third parties to support and cater for the event or conference. We do not sell any of your personal information and only share information with third parties as required and necessary for the purposes for which it was collected.  

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government agencies. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

7.1 What we collect

We collect your personal and health information if you volunteer to participate in a clinical trial, usability study or research project. Participation in clinical trials and research is completely voluntary. We collect this information with your express consent only.

During the trial or research process, we will collect information relating to the clinical trial or research, as outlined in the privacy notice and consent form relating to each clinical trial or research, including the investigators’ name and surname, telephone number, email and resume. We will also collect End-user information involved with the clinical trial or research which may include their identification data, name, surname, date of birth, gender, patient code and other information relating to the purpose of the clinical trial or research. This often includes information which may infer or reveal medical or health information, and may include the End-user’s medical condition(s), weight, height, BMI, medications, surgical operations, changing medical condition(s) throughout the clinical trial, psychological conditions, therapies and therapy effectiveness. Information may include observations about you and your use of our products, medical notes, audio and video recordings, interview notes, photos, videos and clinical outcomes. We may also collect other personal information, such as dietary requirements and lifestyle if relevant.

We recognise personal information relating to clinical trials and research can be sensitive and we endeavour to anonymise, de-identify or pseudonymise trial and research information where possible.

With your express consent, we may record your contact information, and other relevant information you may consent to us storing, so that we may contact you and pre-screen you for upcoming opportunities to participate in our clinical investigations.

7.2 Why we need to collect it

We collect your information as Participant in relation to your participation of our clinical trials and research with your explicit consent. Your participation is voluntary and you can withdraw at any time. We conduct clinical and trials to improve and develop our products with the aim of better health outcomes the End-users of our products, to test the quality and safety of our products, to comply with our regulatory obligations and, most importantly, to ensure your health and welfare during our clinical trials and research at all times.

With your express consent, we record and use your contact information, and other relevant information you consent to us storing, so that we may contact you and pre-screen you for upcoming opportunities to participate in our clinical investigations which you have volunteered to be part of. You may decline to participate in any of the clinical investigations we offer you.

7.3 How we collect and use it

We collect personal information directly from you and through our trusted third party clinical or research partners, such as research agencies, Healthcare Professionals and homecare providers you have authorised to share access to hospital records, medical notes and observations, images, videos and audios, or other information with your consent. We may also collect information from surveys or questionnaires you participate in, medical devices and any other communications with you. We will use your information according to the purposes we notify you of the clinical trial or research, including what information will be collected, how it be used and shared, before giving you the option to participate. We will not use your information for any other purposes than what we have notified you at the time you provided consent. You can withdraw your participation at any time.

We may keep a record of your participation in any F&P Healthcare clinical trial or research project and your contact information in case we need to contact you after the trial or research has concluded or if we identify any additional purposes which we may need to use your personal information for additional consent. You can withdraw consent to the use of your information in this way at any time.

We have to comply with regulatory requirements to keep the results of clinical trials for at least 15 years after the trial has been completed. Following the legal retention period, we will destroy the data, keeping only de-identified information and any published results or outcomes.

Information we collect to contact and invite you to participate in future clinical investigations and research is collected directly from you. With your consent, we may collect additional information from you or your authorised Healthcare Providers. This information is used only for the purpose of evaluating your eligibility to participate in clinical investigations, when you have provided this information, or to contact you to invite you to participate and a pre-assessment of your suitability where necessary.

7.4 What we share

We share information with relevant Ethics Boards, District Health Boards, Healthcare Professionals or other auditors, regulatory or governmental bodies as necessary to perform and facilitate a clinical trial or research project and ensure the welfare of the Participants. Where possible, we endeavour to anonymise your information, de-identify or pseudonymise it. We do not sell your personal information to any third parties.

We may publish papers or articles detailing the outcome of the clinical trial or research project. We may also share results of any research of clinical trial at conferences or other F&P Healthcare events. We will not identify you in any publication of the clinical trial or research project. Generally, all published clinical trial or research data will be de-identified. However, in some cases, we may pseudonymise data in published reports or media. If you have any concern and would like to object to the use your information in this way, please email us at privacy@fphcare.com.

We may share your personal information with our other F&P Healthcare entities for clinical trial and research support, product development and improvement, and for support to comply with our legal and regulation obligations.

It is also possible we may need to disclose some personal information to various regulatory bodies, law enforcement bodies or government agencies to meet our legal and regulatory obligations. When this happens, we are careful to make sure that this is both lawful and necessary.

For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

8.1 What we collect

We may collect your personal information such as first name, surname, email address, city, country, professional identifying number, company name (i.e. organisation, hospital name and department), role and communication preferences to provide you with relevant information about our products and services or the clinical application of our products that we believe will be relevant and interesting to you when you make a request to receive marketing and event information from F&P Healthcare. We generally do this with your explicit consent, however in some countries*, we may do this when we believe you are interested in learning more about our products, events or relevant information about the clinical application of our products based on previous interactions we have had with you in accordance with local law.

When you use our website, or subscribe to email marketing, we may collect your IP address, device identifiers and information, browser information and cookies about your online use and preferences. More information about online technologies and information we collect on our website is in Section 9. Use of web technologies.

*Countries may include: United States, New Zealand, India, Indonesia, South Korea, Taiwan, Columbia, Mexico

8.2 Why we need to collect it

We collect and use your personal information to provide you with relevant information about our products and services or the clinical application of our products about therapies our products may support which we believe will be relevant and interesting to you. We do this to process your requests for marketing or promotional communications, or when we legitimately believe you are interested in this type of communication based on prior interactions with you.

8.3 How we collect and use it

We collect your personal information when you request and subscribe for marketing or information about our products and services or relevant information about the clinical application of our products that we believe you will find interesting and relevant, download resources from our website, interact with us at education events or conferences or one of our F&P Healthcare representatives. We usually collect this directly from you or from information you provide us during your interactions with us. We may collect your information, or collect additional information, about you from third parties who host educational events conferences (refer to section 8. Marketing).

We collect information regarding your marketing preferences only if you choose to provide this when you subscribe to our marketing channels or to update your marketing preferences. We use this information, and information about your role, to identify what content may be relevant to you. You can manage your email marketing subscriptions and preferences and can unsubscribe to our mailing list at any time using the links provided within each email.

Your information may be collected and kept for up to two years from our last interaction with you, or your last interaction with our email marketing, before we ask whether you want to continue store your information to continue receiving marketing communications from us.

8.4 What we share

We may use trusted third party tools to collect or manage information about you and your requests for marketing subscriptions, but do not sell or share your personal information with any third parties for any purpose unless you have consented for us to do so, or what is necessary to manage your subscriptions. We endeavour to implement and use our third party tools with privacy by design principles and have technical, organisational and legal safeguards to protect your personal information and use it respectfully.

We share personal information with other F&P Healthcare entities to manage and support your email and marketing subscriptions.

It is possible we may need to disclose some personal information to various regulatory bodies, law enforcement bodies or government agencies to meet our legal and regulatory obligations. When this happens, we are careful to make sure that this is both lawful and necessary

For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

9.1 What we collect

We may collect personal information about your use and interactions with our website, online services, surveys, and online customer experience tools. This may include your IP address, device identifier and information, session ID, browsing history and activity, online preferences, and information relating to cookies. Information relating to cookies may include functional information to support the operations of the website, your preferences so that you can have a more efficient, personalised online experience (e.g. remembering your name, email and other form data), and analytical information about users who visit our website and how they use it.

The use of some cookies is necessary for us to provision our website and other online F&P Healthcare medical products and services. You may prevent the use of analytical cookies by disabling these in your browser.

Information collected from our online and web technologies may or may not be identifiable. Please see section 9.3 How we collect and use it to learn more.

9.2 Why we need to collect it

We want to give you a good experience while visiting our website, using our other online F&P Healthcare medical products and services, such as our applications or e-learning platforms. To do this, we need to understand how users generally use and interact with our website, online services, surveys, and online customer experience tools.

Some of our cookies are necessary to provide our website and other online F&P Healthcare medical products and services. You may stop the use of analytical cookies by disabling these in your browser. Cookies may also be used to collect analytical information relating to your online activity, behaviour and preferences which informs ongoing improvements to our online products and services.

9.3 How we collect and use it

Information relating to our website and online F&P Healthcare medical products and services

We collect information relating to your online activity and preferences on our website using cookies, web beacons and tracking technologies. We use this information to try make your online experience more enjoyable and relevant in the future. This information is designed to be anonymous unless you have subscribed to receive, or have downloaded, marketing or educational material from us, have submitted any of your personal information on our website (e.g. via an inquiry form) or have an account with one of online F&P Healthcare medical products or services. In this case, information we have previously collected about you up to 24 months ago may be associated to your account and for as long as we have a record of you as a subscriber to our marketing communications (refer to section 8. Marketing)

Information relating to marketing subscriptions and activities

When you subscribe to receive email marketing from us, we may collect information relating to your interaction with our marketing communications using cookies, web beacons and tracking technologies to understand how our email campaigns have performed and what actions you, as a subscriber, may have taken in response to it. This information may be identifiable and is used to inform marketing and sales operations so that we can continue to provide relevant, engaging content to you. This information may be kept for up to 2 years from when you last interacted with our marketing communications (refer to section 8. Marketing)

Information to support sales and advertising

We may use your information relating to your website use, activity and other online F&P Healthcare medical products and services to inform our advertising operations and sales activity. We may also use or combine information collected using online and web technologies with information relating to your interactions with our marketing communications. This information is designed to be anonymous unless you have subscribed to receive, or have downloaded, marketing or educational material from us, have submitted any of your personal information on our website (e.g. via an inquiry form) or have an account with one of our online F&P Healthcare medical products or services. In this case, information we have previously collected about you up to 24 months ago may be associated to your account and for as long as we have a record of you as a subscriber to our marketing communications (refer to section 8. Marketing or a current or potential Customer who interacts with our F&P Healthcare representatives (refer to section 1. Sales & distribution of F&P Healthcare Products).

Clearing or deleting your cookies from your browser will not delete the information we may have about you. You have a right to request the erasure of your identifiable information in special circumstances, so if you are concerned please ask us at privacy@fphcare.com.

9.4 What we share

We use a number of third party tools to collect the information above so we can provide you with content that we believe you might be interested in and enjoyable online services. We endeavour to implement and use our third party tools with privacy by design principles and have technical, organisational and legal safeguards to protect your personal information and use it respectfully.

We share personal information with other F&P Healthcare entities to manage and provision the use of our online and web technologies. We do not sell or share your personal information with any other external third parties.

It is possible we may need to disclose some personal information to various regulatory bodies, law enforcement bodies or government agencies to meet our legal and regulatory obligations. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

10.1 What we collect

During our recruitment process we may collect your personal information as a prospective employee, including your name(s), surname, address, email address, phone number, education degree(s) and transcript(s). We may also collect information in connection with your professional life that you provide us, such as your CV, current and previous job position(s), contact details of former employees for references, and any other information you choose to provide as part of your application for employment. This may include information about personal life. We may also collect some information which is publicly available, such as on professional media sites e.g. LinkedIn. Depending on the role you have applied for, we may also collect information relating to your background relating to a criminal background check and/or a personal financial/credit check.

We will only collect information relating to your references and contact them with your consent. We will also only perform background checks with your express consent.

10.2 Why we need to collect it

We need to process your personal information in order to review and process your application as a prospective employee in line with our recruitment process and assess whether you would be a good fit for the role you have applied for and F&P Healthcare’s culture and values.

10.3 How we collect and use it

Prospective employees’ applicant information is collected directly from you wherever possible. However, we may also collect it from a trusted third party whom you have authorised to share your personal information, such as:

• Recruitment agencies.
• Public information sources, including professional networking sites e.g. LinkedIn.
• Previous and current employers, colleagues and customers to confirm your employment or as a reference
• Agencies which perform background checks e.g. financial/credit, criminal.

Your personal information is kept for as long necessary to complete the recruitment process for the role you have applied for. Applicant information for successful individuals will be retained as part of the applicants’ new employee record and kept in accordance to our internal employee Privacy Statement and HR policies and procedures.
 
With your consent, unsuccessful applicant information may be retained for up to two years (depending on local requirements). We use your information to see whether you could be a good fit for other roles at F&P Healthcare which you may be interested in, and to contact you about these vacancies. We may also use applicant information, and your feedback relating to it, to review our recruitment processes to assess whether our recruitment processes are fair and effective. It is possible F&P Healthcare may retain unsuccessful applicant information for longer than two years if we have legal requirement to do so or have a necessary and legitimate business need.

10.4 What we share

We may share personal information within our F&P Healthcare group entities to support our recruitment process and to assess whether you would be a good fit for the role you have applied for. Information may be shared with other F&P Healthcare entities for unsuccessful applicants who have consented to F&P Healthcare retaining their information in case there are vacancies within our other entities which they may be suitable for and are interested in. We do not sell your personal information to any third parties.

It is also possible we may need to disclose some personal information to various regulatory bodies, law enforcement bodies or government agencies to meet our legal and regulatory obligations. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

11.1 What we collect

We may collect personal information relating to shareholder identity and contact information, as well as information relating to prospective shareholders that have expressed an interest in investing in F&P Healthcare. We may have access to information regarding the number of shares a shareholder may hold and previous history of shares purchased and sold. We do not collect or hold any bank account details or financial information of Shareholders who are not employed by F&P Healthcare.

11.2 Why we need to collect it

We collect contact information relating to our Shareholders to provide regular, relevant company updates and information about the company’s performance.

11.3 How we collect and use it

We may collect Shareholder and prospective shareholder information to respond to any Shareholder queries and to communicate with Shareholders as necessary.

We use trusted third parties to manage Shareholder dividends and to perform investor and market analysis. We use information gathered by these third parties to provide company updates, annual reports and to hold Shareholder meetings.

If you are a current Employee who owns shares, please see our internal Employee Privacy Statement to see how we collect and use your personal information as a Shareholder.

11.4 What we share

We may share contact personal information relating to our Shareholders with our trusted third parties to facilitate the management of their shareholding. We do not sell your personal information to any third parties.

We will keep your information for as long necessary to fulfil the purposes for which the information was collected and in accordance with our legal requirements.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.

12.1 What we collect

We may collect personal information relating to your name, contact information, role and employer (if visiting for a business purpose), image (photo) for identification purposes, car registration and the day and time you are onsite if you visit any of our F&P Healthcare offices, manufacturing, warehouse or distribution sites. We may also collect CCTV footage of you.

12.2 Why we need to collect it

As a medical device manufacturer and distributor, we have global obligations to record information relating to any visitors or non-authorised individuals on our premises, including their name, role, employer, car registration and image for identification purposes.

We also have health and safety obligations for individuals on our premises and require information relating to who you are in the event of an emergency.

Finally, we need to protect our facilities, our Employees and our business. This means we need to provide appropriate security measures, which may include the use of CCTV, on our premises.

12.3 How we collect and use it

We may collect your name, contact information, information about your role and employer (if visiting for a business purpose), car registration and image directly from you when you arrive at one our F&P Healthcare offices, manufacturing, warehouse or distribution sites and sign in at reception. This is used to support our obligations as a global medical device manufacture, visitor health and safety, and security. This information is stored securely and kept up to 12 months. In some cases, this may be kept longer where we have a necessary and legitimate business purpose until it is no longer needed.

We may collect CCTV recordings or images of you at any time while you are on our business premises. Where CCTV may be used, appropriate signage will generally be available either on entry to our premises or in more specific locations within our premises. In line with our policies and procedures, there may be some cases where CCTV signage may not visible to support our other obligations or necessary and legitimate business interests. This information is stored securely and kept up to 12 months. In some cases, this may be kept longer where we have a necessary business purpose until it is no longer needed.

12.4 What we share

We may share information relating to your visit to F&P Healthcare offices, manufacturing, warehouse or distribution sites between F&P Healthcare group entities as necessary to support our global compliance obligations and security needs. We do not sell your personal information to any third parties.

It is possible we may need to disclose some personal information to meet our legal obligations to regulatory bodies, law enforcement bodies or government. When this happens, we are careful to make sure that this is both lawful and necessary.
 
For more information about the types of information we may collect, how we use and share it, and to learn more about your privacy rights, ask us at privacy@fphcare.com.