The Canadian government has announced that its national 3G network is closing to improve the speed and reliability of the 4G and 5G networks. Network providers in Canada, such as Rogers, Vidéotron, Bell, Telus and Eastlink, have already or will close their 3G networks.
3G network closure dates:
Rogers: Retired its 3G network on August 7, 2025.
Vidéotron: Phased out their 3G network on July 31, 2025.
Bell: Closure began in Manitoba on December 31, 2025. Full national shutdown expected by March 1, 2027.
Telus: Closure began in Manitoba in March 2025 and will be completed by March 31, 2026. Full national shutdown set for March 1, 2027.
Eastlink: Discontinued 3G services in 2020.
How the 3G shutdown affects data transfer for F&P SleepStyle™ devices
F&P SleepStyle devices’s inbuilt cellular modem will no longer wirelessly upload patient sleep data to the F&P InfoSmart™ Web. The change does not affect F&P SleepStyle device’s ability to deliver therapy or the quality of therapy provided. However, you and your patients can still upload and access sleep data using other convenient methods.
Alternative ways to upload data to F&P InfoSmart Web
Therapy data from the F&P SleepStyle device can be uploaded to InfoSmart Web via the F&P SleepStyle App or F&P InfoUSB™. These easy and convenient ways are outlined in the data transfer alternatives document. You can also refer to section “5.2.1 SleepStyle website” of the F&P SleepStyle Use & Care Manual.
How to tell the difference between F&P SleepStyle devices with 3G or 4G connectivity
In anticipation of the 3G network shutdown, F&P Healthcare has transitioned new F&P SleepStyle devices to 4G modem capability. You will know if an F&P SleepStyle device has a 4G modem if the batch number and starting serial number exceeds the following:
Batch number: 2102183728 l Starting serial number: 22055698T
For further information, please contact your F&P Healthcare sales representatives who will be able to assist you or refer to documents below on alternative options for data transfer.
Cellular services are dependent on network availability in Canada, which may change at any time.
F&P, SleepStyle, InfoUSB and InfoSmart are trademarks of Fisher & Paykel Healthcare Limited. For patent information, see www.fphcare.com/ip.